Customer Care Skills Fact 1: You never get a second chance to make - TopicsExpress

Customer Care Skills Fact 1: You never get a second chance to make a good first impression. When someone contacts your company for the first time – whether via telephone, Internet, or in person – remember just how important that first impression can be. Making that stranger feel wanted and appreciated can turn him or her into a lifetime advocate for your service or product offerings, whether he buys or not. Richard Shapiro.

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