Customer Operations Manager I - Chicago, IL Lexmark International, Inc. - Chicago, IL (Greater Chicago Area) Job Description This position can be home office based in Chicago, IL or St. Louis, MO area. Customer-facing role that is directly responsible for managing the delivery of contracted Managed Services and Solutions as defined in the SOW to Client’s satisfaction. Duties include working within a Customer Focus Team (CFT) to define proposed services requirements, creation of Statement of Work, implementation of services, and manage the delivery of day to day operations of Post Implementation MPS Services and Solutions. Accountable to manage revenue and profit margin targets and identify and recommend business process and output related solutions for each client. Responsible to build a high- trust relationship with multiple levels within the Client environment. Work in partnership with Client, becoming a credible advisor on fleet and business optimization and sought as a key resource for resolution of unique or complex business problems ROLES AND RESPONSIBILITIES: • Responsible for management and execution of a Managed Services Statement of Work for a single account and/or multiple complex, small accounts. Customer Output Environments vary from hundreds to thousands of installed devices with revenues typically between
Posted on: Mon, 05 Aug 2013 20:47:30 +0000
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