Customer Service Rep (Firefly) Job ID 62927 # Positions 1 Location US-IL-Chicago Category Customer Service More information about this job: LOCATION: 3901 N Mannheim Road, Schiller Park IL 60176 Firefly is Growing Nationwide! Do you find it exciting to meet new people? Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the “right way?” You are concerned with accuracy and like to have the necessary training to become an expert. Even in difficult situations, you have great tact and charm Is this you? Then we need you as our Customer Service Rep As a Customer Service Representative, you will be responsible for: Qualifying and processing customer rentals with accuracy and detail. Persuasively selling optional services. Responding to customer inquiries. Adhering to all company policies and procedures. Providing directions in a courteous and expeditious manner. Monitoring fleet availability for reservations and walk-ups. A commitment to continuous improvement in an ever-changing industry. Related duties as required. Educational Background: High School Diploma or equivalent. Professional Experience: Customer service and/or sales experience required, ideally in the car rental or tourism industry. Knowledge: Knowledge requirements will be provided through on-the-job training Skills: Highly customer service orientated with adherence to established polices and procedures. Strong sales skills. Ability to project a professional appearance Excellent problem solving skills. Excellent communication skills with the ability to engage in verbal interaction with customers Ability to work in fast paced environment Detail orientated Very socially focused – requires “how can I help you?” attitude. Computer literate Proficiency in English Apply online at https://usjobs-hertz.icims/jobs/62927/customer-service-rep- %28firefly%29/job?hub=20
Posted on: Thu, 13 Mar 2014 19:10:14 +0000
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