Customer Service Representative Experienced (3-5 yrs): Category : Administrative/Clerical Location/City : TX - Houston Id : 3027192 Job Type : Contract Pay: $17/hr Duration: Temp to Hire Location:Houston, TX 77019 Job Description: Our client is looking for a Spanish and English speaking Travel Assistance Agent for overnight shift/weekend and weekday nights. Must speak/read and write fluent English and Spanish. A minimum of 2 years experience in call center or customer service. Training will be the first two weeks, Mon-Fri, 8:30a-4:30p. Provides telephone support and emergency evacuation services in response to client requests by performing the following duties: - Assists clients in analyzing their requests in order to provide adequate service. - Use appropriate resources to provide referrals to clients according to their requests. - Select the relevant search results and, assist the client by providing available services. - Coordinates the management of each file travel emergencies, flight cancellations, flight delays, trip interruptions and cancellations, baggage delays and similar events in general travel assistance. - Provides customer service to insured travelers regarding: policy benefits, verification of coverage, claims and claims information. - Monitor the status of patients and regularly reports the situation to the family and / or fellow travelers of the insured. - Make arrangements to assistance or medical evacuation using suitable suppliers according to the standards of the medical department of AIG Travel Assist. - Document the entire management of each case making sure to have the complete and accurate information. - Provides telephone translation services. - Provides document translation services. - Send and receive faxes and e-mails. - Pick up the phone and redirects the call to the recipient. - Makes outbound telephone calls. - Make assessment and filing of claims, add new service providers database actively cooperates in finding new medical providers, collaborating in the process of training new employees and assist in any aspect of the operation that requires resolution. - Other duties may be assigned as needs arise. - Health care experience is preferred but not exclusive. KNOWLEDGE AND SKILLS - Excellent telephone communication skills and computer skills - Excellent verbal and written use of the languages MATH SKILLS - Requires basic skills to analyze costs and opt for services. COGNITIVE SKILLS - Must have a strong orientation to problem solving and a strong ability to find solutions in situations where there is no precedent. Ability to work under pressure. dlvr.it/7bTy77
Posted on: Fri, 21 Nov 2014 20:43:11 +0000
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