Customer Service Representative I Tracking Code 42.13 Job Description Accountability The Customer Service Representative I is an entry-level position and is considered to be in a training status requiring immediate supervision. Essential Duties and Responsibilities · Accesses and researches customer account information and navigates efficiently through Customer Information System. · Creates and updates customer account information using Company’s Customer Information System, primarily through use of service orders. · Capably and appropriately operates Company’s meter reading system, retrieving and processing meter read files. · Responds to customer contacts in person, by telephone or via written correspondence · Processes customer payments accurately, and prepares cashiers reports and deposits. · Processes delinquent customer accounts. · Provides accurate and timely information in response to customer inquiries, complaints and service requests. · Performs other duties as assigned The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills or competencies associated with this job. Minimum Qualifications · High school diploma or equivalent. · Familiar with PC applications such as Windows, Word Processing, Spreadsheets and Internet. · Have good communication (particularly verbal) · Basic math skills · Previous utility Customer Service experience preferred. NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions. May include working in all weather conditions, during all hours of the day. Physical demands include but are not limited to standing, climbing, walking, lifting, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, reading, writing, color determination, speaking and listening for extended periods of time. Qualities of a Successful CSA Customer Service Representative I · Trustworthy; strong personal integrity · Demonstrates strong level of accountability and ownership · Strong verbal communication skills · Collaborative/Team oriented · Exhibits professionalism with internal and external customers · Customer service-oriented · High degree of initiative; self-starter Job Location Gardena, California , United States Position Type Full-Time/Regular Salary 31,411.00 - 47,182.00 USD
Posted on: Fri, 14 Jun 2013 06:29:31 +0000
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