Customer Service Representative for Animal Health, Part-Time: Details: Customer Service Representative for Animal Health – Part Time Role The role of a Zoetis Customer Service Representative is to positively influence all customer experiences with the company. Customer Service reps must be able to jump into any customer interaction to quickly produce positive results. Quality customer service is top priority. Part-Time Monday to Friday coverage. Flexibility required to cover several shifts 9-1, 11-3 or 12-4, as needed. Job Duties Answer approximately 80-100 incoming phone calls daily from customers while accurately processing orders utilizing order entry skills. Make outbound calls as assigned for specific marketing/sales/business strategy campaigns. Apply required up-selling techniques to effectively satisfy customers needs and meet departmental and company sales objectives. Provide answers to general inquiries regarding routine product use and services provided by Zoetis, following up with additional information when necessary. Maintain departmental performance requirements related to average order size, service success rate (error to order ratio), monitored phone metrics (percentage of time available for customer calls), and criteria contributing to department service level goals. Participate in on-going training and departmental meetings in order to maintain full knowledge of products, policies, and procedures. Maintain appropriate resource materials and competitive information. Communicate pertinent account information to fellow colleagues throughout the business, including VMIPS, Logistics Centers, Credit & Collections, Sales, and Marketing . Document customer comments on product, competitive information, and other critical customer feedback. Promote positive and professional customer service in every customer encounter. Effectively listen to customer complaints and concerns, accurately offer solutions to problems based on your expertise and with the assistance of your supervisor, when necessary. Requirements Associates degree required Order taking or data entry in fast pace environment highly preferred. Ability to Multi-task and stay organized Call center or Contact Center background, medical billing or insurance processing, credit collections, etc. Animal Health or Medical experience preferred. Strong affinity for computers, navigating through websites, creating shortcuts, and entering information on web pages. Ability to deal with complexity Sense of urgency Excellent Keyboard skills Schedule Part-Time Monday to Friday coverage. Flexibility required to cover several shifts 9-1, 11-3 or 12-4 as needed. Publicis Touchpoint Solutions (Touchpoint) designs and implements customized, cross-channel, healthcare sales, service, and communications teams to achieve our clients’ goals. From in-field to inside and from promotional to clinical, our centers-of-excellence include field sales and service, live video detailing, inside credentialed sales specialists, inside sales and service, clinical health educators, and medical science liaisons. Touchpoint provides the human touch to precision cross-channel messaging delivered at the right time and through the right channels to achieve maximum impact. Website: touchpointsolutions/ Twitter: twitter/pTouchpoint LinkedIn: linkd.in/pTouchpoint We offer a competitive hourly salary and bonus. For immediate consideration, please apply online at touchpointsolutions/ . Publicis Touchpoint Solutions is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be contacted. dlvr.it/77L9TQ
Posted on: Tue, 07 Oct 2014 11:32:15 +0000
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