[Customers walk in, get seated, and are given menus. Out of 45 customers, 18 requested to be seated elsewhere. Before even opening the menu they take their phones out, some are taking photos while others are doing other things. Several had waiters come over and help them connect with WIFI. The majority have not opened the menu and ask the waiter to wait. Some open their menus, places their hands holding their phones on top and continue doing whatever on their phone. Total average time from when the customer was seated until they placed their order: 21 minutes. Food starts getting delivered within 6 minutes, obviously the more complex items take longer. 26 out of 45 customers spend an average of 3 minutes taking photos of the food. 14 out of 45 customers take pictures of each other with the food in front of them or as they are eating the food. This takes on average another 4 minutes as they must review and sometimes retake the photo. 9 out of 45 customers sent their food back to reheat. Obviously if they didn’t pause to do whatever on their phone the food wouldn’t have gotten cold. 27 out of 45 customers asked their waiter to take a group photo. 14 of those requested the waiter retake the photo as they were not pleased with the first photo. Given in most cases the customers are constantly busy on their phones it took an average of 20 minutes more from when they were done eating until they requested a check. Once the check was delivered it took 15 minutes longer than 10 years ago for them to pay and leave. 8 out of 45 customers bumped into other customers or waiters while texting and walking out of the restaurant. Average time from start to finish: 1:55. Twice as long as 10 years ago.]
Posted on: Sat, 12 Jul 2014 13:29:29 +0000