Dear All, Theres an opening with a leading Investment Organization in UAE for Front Office Technology as a Senior Analyst Position. (Anyone Goan having a Portuguese passport can apply) kindly drop me an mail with your resume (mjdsouza@live) Job Summary: High-Level Senior member of a team responsible for ‘Operating the Business Plant’, ie ensuring the continuous operation of business services, maintaining the readiness of business services and the management of technology operating risks. Operating the Business Plant means providing desk-aligned service delivery and production support. Front Office Technical Analysts are assigned a desk or group of desks and are the point of contact for IT business service problems related to that Desk and queries related to that Desk’s use of those services. Calls are both from Users (e.g. Traders) and other stakeholders (e.g. Compliance, Audit, etc). Front Office Technical Analysts are responsible for the continuous review and assessment of the effectiveness of our operational risk controls and for executing and ensuring key polices and best practice. A key aspect of the role is managing demands from the Desk and that may involve enhancements to business applications or the supporting application infrastructure. Profile: The team works on the trading floor or close to the relevant business. The team is involved in day-to-day interaction with Traders, Investment Managers and other key users. The team uses detailed knowledge of business processes and applications to anticipate or quickly diagnose and solve problems, whether the nature of the problem is pricing, technical, functional, or in usage After researching and diagnosing bugs, the team provides feedback to the development group on new application requirements, helping to prioritize fixes and liaising with Traders, Operations, etc for acceptance. The team makes appropriate system enhancements in response to changing business needs. The team is focused on setting standards for services testing, documentation and deployment. A flexible approach to working hours is required. In order to cover business / trading hours, there is a rota system in place and team members may be expected to carry a mobile. The team will naturally act as a key interface to the business from IT and is expected to provide input into re-engineering the business process as necessary. Responsibilities: Point of contact and escalation, both for Users and other members of IT, for IT service problems and queries relating to that Desk’s use of IT services. Resolution of business-impacting incidents and problems through direct action or coordination of other groups. Monitoring of the key components that make up the service delivery stack from front-end applications through to back-end infrastructure. Communication to the Desk of problems that will affect their activities or operations. Demand management for the Desk ie proactively identifying demands, specifying enhancements, tracking them, prioritizing them and participating in UAT where appropriate. Making appropriate system enhancements in response to changing business requirements or business issues. Staffing a rota to ensure adequate coverage across the Desk over business hours (trading, EOD, overnight, etc). Specifying, performing and / or proactively monitoring preventative checks for improving service delivery to the Desk. Participating, where appropriate, in the release of new services and upgrades. Driving the definition of SLAs / OLAs to ensure effective dependency management for the delivery of IT services. Monitoring and reviewing performance against these SLAs / OLAs service. Proactively identifying areas for improving the availability of the production environment. Maintaining and updating contingency plans by using IT risk analysis methods, tools and techniques to identify potential exposures to services which support critical business processes e.g. single points of failure, lack of effective countermeasures or lack of tested, up-to-date recovery plans. Proving the readiness of contingency platforms. Role Requirements: (Education/Training/Skills/Experience required to fulfil job) Degree. Minimum of 5 years experience in a production support and / or development role. User-facing exposure, particularly in a front office environment. Expertise in two or more of the preferred tools (SQL, Excel / VBA, C#, Java, JavaScript, Perl, UNIX Scripts) Securities industry business knowledge. Highly polished communications skills and ability to interact with business users. Excellent proactive approach to solving problems, and demonstrates a strong knowledge of problem management and root cause analysis. A flexible approach to working hours required for weekend and out-of-hours coverage. Strong team skills with the ability to work openly and co-operatively. Strong problem solving capabilities and analytical skills, with the ability to handle multiple tasks concurrently.
Posted on: Sun, 27 Jul 2014 16:14:04 +0000
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