Dear Mr. Khadka, Reference to your following e-mail, - TopicsExpress

Dear Mr. Khadka, Reference to your following e-mail, please be informed that due to following reasons we are unable to replace or compensate for your said suitcase: 1. Our record shows your arrival date on 14/10/2013 where as property irregularity report is dated 17/10/2013. As per our regulation any damage report should be made immediately after arrival. 2. As you have mentioned that you have already disposed the suitcase, we can not replace or compensate without the presence of old (damaged) suitcase. Please be informed accordingly. Best regards, Jagdish Pd This wht I found in thaiairways ko website ma 7 Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest, within seven days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.