Dear Sir Further to the notice issued on to your Bank from me on behalf of my client Mr. Prashanthan, you have replied in two letters to my client with the references as mentioned and attached the scanned copy of the letter for your investigation. This letter on behalf of my client is an intimation to you that, if Bank Ombudsman has not taken action on above matter, It would be filed in the Court of Law in ten days of time. The letters clearly shows that the first transaction has been done on 10th February 2007, where as you have issued the card on 8th August 2007, which is very much contrary to the statements made by your Bank and it clearly reflects that your Bank has merged two different accounts on the same name and my client has been penalized. From the beginning, My client says, that the address in the card statement differs from the original address and number of times, to report this issue to your customer care, got failed as my client failed in verification of details over phone by your customer care executives. The two letter references are : 7513/696327c, August 2013 and Ref No: CSQG/006-180-334/2013-2014 As per your reply letter, No body by name Mr. Murali Sundaram has contacted my client and discussed the issue of ownership of the said card. Hence, we would like to inform you that on behalf of my client, we would be filing the consumer dispute before State Consumer Dispute Redressal forum, Chennai, if the issue is not resolved in ten days of time. As Consumer legal forum aims at "Alternate Dispute resolution " mechanism , to avoid waste of time, we have given your Bank to resolve this issue in 10 days of time, or we will file the litigation in the Court of Law.
Posted on: Sun, 25 Aug 2013 06:08:39 +0000
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