Dear Virgin, The other day, specifically 05/12/2014 I had the pleasure, or in this case the displeasure of using your transport service from London Euston to Manchester Piccadilly. As an infrequent user of trains due to the price as a student I find it often hard to stretch to the £78.90 single which you seem to charge, despite the fact that there were copious empty seats but we won’t get onto that. Myself being a passionate, driven student I wanted to be able to keep up with my studies and write the essay about the interesting topic “how has the internet affected the newspaper industry?” However, upon trying to conduct my research, both primary and secondary I will have you know I was halted. With a sense of emptiness I realised with exuberance that I could use your service to get onto the World Wide Web, at the reasonable price at £6 for 3 hours. I was excited at the thought that I may have time to reach the quest of getting that 1st from the prestigious Russell Group University of Manchester home to several Noble Prize winners who I if it wasn’t for Virgin, and Richard Branson I feel I may have been able to join. Upon paying for the service, I was halted, rather abruptly, by the sign “Limited Connection” Although I know in : “3.4 The Company will always try to make the Wi-Fi Service available, but it may be interrupted, limited or curtailed due to maintenance and repair work, transmission or equipment limitations/failures, collocation failures or due to an emergency.” I was not actually made aware of any of these issues, so I assumed that there should have been no problems or I would not have purchased the service. Anyway I gave this a couple of minutes and with no further progress I was left with no other option but to play the game “Angry Birds” which I highly recommend. Despite my high levels of stress and the small chance of a cardiac arrest I managed to reach a new high score. In spite of that it was not a satisfactory opportunity cost to my future higher education. The reason therefore, I am constructing this email is to not moan or “have a go” but just to inform you that future passengers on the Virgin Trains may experience similar problems, however hopefully they won’t beat my high score as I am currently placed 10333232 in the world which I am actually very proud of. (See my Linkedin for further related achievements) In light of the above I have just been informed that we are currently running late for the driver to “wait for the engineer”. This is a shame, as despite this being an impulsive trip I was actually looking forward to the moonlit trip of the British Countryside in the build up to Christmas, as I do not need to remind you that there are only 20 sleeps till Santa. Therefore I would be extremely grateful if you could forward a full refund to cover the emotional and psychological stress that I have experienced and some form of coupon or reimbursement to the two unfortunate gentleman (Mark and John) who have had to endure my tale of woe throughout the whole tardy affair. I will give until Christmas to respond or I will be left no further option but to go to viral. Yours Faithfully A Hard working Undergraduate who just wanted the Internet. Tom Canning 07712165114 (Do not call before mid-day as I will be revising)
Posted on: Fri, 05 Dec 2014 00:38:33 +0000
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