Digitial company looking for a passionate, pro-active and motivated Customer Service Representative with a flair for customer service, who thrives on challenges and wanting to join our exciting, multi-cultural and highly motivated International Contact Centre OWN VEHICLE & 24/7 SHIFT WORK MANDATORY KEY RESPONSIBILITIES Monitor online client accounts constantly Regular ‘chat’ contact to all online users Regular email contact to all online users Regular telephonic contact to all online users Update client accounts in internal systems Perform regular checks on client accounts on internal systems Perform various internet based checks on online users Ongoing online system checks to ensure systems are in proper working order Provide feedback to other customer service agents and departments Inbound contact primarily via ‘live chat’ EDUCATION & EXPERIENCE Matric; 2 years’ experience in a Call / Contact centre; Call centre course or training an advantage SKILLS Excellent command of Dutch (written & spoken)– should not have an accent; Proficient in Word, Excel, Outlook, Internet Explorer; Accurate and excellent typing skills ATTRIBUTES Team player; Initiative; Pro-active; Enthusiastic; Positive; Strong sense of responsibility; Desire to understand the business; Self motivated; Effective communicator; Consistent; Conscientious; High work ethic; Excellent interpersonal skills; Effective manager of own time; Process driven OTHER: Transport with valid driver’s license essential To apply for this position, please forward your updated resume in a word format to: [email protected] Please note that only shortlisted candidates will be contacted. Should you not hear from us within 7 working days, please consider your application to be unsuccessful. However, we will keep your CV on our database for any position that may become available. pnet.co.za
Posted on: Fri, 24 May 2013 09:21:59 +0000
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