Disney Store Guests, We are very sorry for the problems many of you are encountering in contacting our Guest Services team and for the delay there has been in responding to you. Due to recent unprecedented levels of enquiries, our teams are challenged with a high number of outstanding cases and it is taking longer than we would like to respond and help with any issues that you may be having. We would like to sincerely apologise for this. If you have taken the time to comment on our Facebook page, please be assured that we truly value your feedback and loyalty. Please be assured that we are working hard to rectify the problem and are putting more measures and resource in place to deal with this matter. We thank you for your patience whilst we deal with this issue and apologise again for any inconvenience.
Posted on: Wed, 04 Dec 2013 12:30:00 +0000
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