Do you have a question about your order? This weeks AdvoCare FAQ may help! •“When I ordered my products, I chose ‘two-day shipping’ and my order didn’t arrive in two days.” ◦Products are shipped and delivered only on business days. For example, if you order your products on Saturday afternoon and selected two-day shipping, your products will not arrive until the following Wednesday. The AdvoCare home office is closed on weekends and orders are only shipped out Monday through Friday. However, if you do not receive them within two business days please call Customer Service and we will be happy to assist you. Orders received by 1:00 p.m. Central Time (CT), Monday through Friday, will ship on the same business day. Orders received after 1:00 p.m. CT on a regular AdvoCare business day will be processed the following business day. •“I accidently left something off of my order. Can I add to or change it?” ◦Unfortunately, once an order has been placed, we cannot modify it. An order can only be cancelled if it has not been packed or shipped. •There are several pending charges on my account after placing an online order, why have I been charged several times? ◦When placing an online order, it is imperative that you only click submit once. Clicking submit more than once may result in multiple pending charges on your account. Unless you received more than one order confirmation, AdvoCare will only debit your account for the amount of the confirmed order one time. As always, Customer Service can be reached at 800-542-4800, Monday-Friday, 6 a.m. - 10:30 p.m. CT or by email- customerservice@advocare.
Posted on: Fri, 19 Sep 2014 14:25:55 +0000
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