Doubletalk from Straight Talk Poor service Wednesday, July 3, 2013 8:59 AM From: "Prof. Laszlo" View contact details To: custsrv@straighttalk, custsrv@straighttalk, custsrv@straighttalk, custsrv@straighttalk Two years ago when I first became a customer of yours, I had excellent signal (three + bars) at my home. Recently I am finding it impossible to place or receive voice or text at my home. My only form of working communication at this time is e-mail using WIFI. I suspect that your organization dropped a tower lease and is no longer serving my area adequately. Please inform me if there is a way to continue doing business with straighttalk. LK 352 457 XXXX Sent from Samsung Mobile Custsrvst wrote: Dear Laslie, Thank you for your interest in Straight Talk Wireless. We are responding to your recent inquiry. We would like to apologize for any inconvenience you have experienced with this matter. In order to resolve your issue, and provide you the information that you need, please contact one of our customer service representatives at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. To expedite your call, please have your phone serial or cell phone number available. Sincerely, Straight Talk Wireless Flag this message Re: Poor service (KMM22511509V75662L0KM) Wednesday, July 3, 2013 8:03 PM From: "Prof. Laszlo" View contact details To: "Custsrvst" , "Custsrvst" , "Custsrvst" , "Custsrvst" May I take this opportunity to point out that as I mentioned in the initial complaint, it has recently become impossible to place or receive calls or texts from my phone and that the closest cell service is a matter of miles away. In light of this, it is absurd to suggest that I phone your representative. Please respond with a more practical suggestion. LK Sent from Samsung Mobile
Posted on: Thu, 04 Jul 2013 00:31:44 +0000
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