Dutch / French Customer Support Teleperformance Portugal is a part of the Teleperformance group, worldwide leader in Customer Experience Management. Teleperformance Portugal is also a leader in Portugal in Customer Experience Management and shared services for international markets. With more than 4.600 employees, of which 1.800 are integrated in multilingual projects, we are providing services for around 52 countries in 28 different languages. In 2013, Teleperformance Portugal was recognized by Contact Center World with the following awards: Best Contact Center, Best Customer Service, Best Outbound Campaign. Additionally, it was considered one of the best companies to work in Portugal over the past five years by the Great Place to Work, and in 2014 by Exame Magazine as well as one of the best companies to work for in Portugal. Our Client Our Client is one of the best-known and most respected healthcare brands in the world, offering the widest and finest range of eye health products including contact lenses and lens care products, pharmaceuticals, intraocular lenses and other eye surgery products. Your Job You will be responsible for taking incoming telephone and e-mail enquiries from customers relating to a range of specified products or services, with the clear objective being to resolve the customer’s issue as quickly and efficiently as possible; • Identify customer needs and identify resolutions that meet those needs; • Clearly guide the customer in troubleshooting their enquiries. Your Profile • Native level of spoken and written Dutch and French (mandatory); • Fluency in English is a plus; • Experience in customer service (preferential); • Good Computer Knowledge (Internet, Windows, Office); • Excellent communication skills; • Flexibility and a strong work ethic. • Availability Monday to Friday from 08h00 to 17h00 Portuguese local time. Our Offer • Fixed-term, renewable employment contract; • Investment in training and personal development; • Long-term career opportunities and job security; • Convenient office location in the center of Lisbon; • Possibility to live in a company-owned apartment for a small fee; • Free water sports, mountain hiking and Portuguese language courses (for those interested).
Posted on: Sun, 19 Oct 2014 23:55:40 +0000