East Coast, the publicly owned train operating company established by ministers as an operator of last resort, has proved more successful than almost anyone anticipated. It has cut journey times, carried more than a million extra passengers and achieved the highest customer satisfaction of any rail company. Free of the need to pay dividends to private shareholders, it has also returned £640m to the Treasury to reinvest in the service. In 2012, Virgin Trains received seven times as much in taxpayer subsidy to run the West Coast Main Line.
Posted on: Wed, 22 Jan 2014 17:15:00 +0000
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