Example of bad customer service. Not attempting to fix a problem - TopicsExpress

Example of bad customer service. Not attempting to fix a problem related to your product. This is similar to leaving a job incomplete. If there is something you can fix or change, you have a good chance of retaining a customer. By not showing a willingness to attempt to fix the problem or give them alternative solutions to resolving their issue, you are risking your reputation and future customers who may hear about the problem through social media or complaint boards. Read more at telsec.net/blog/how-can-small-businesses-deliver-bad-customer-service/

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