FIRST NATIONAL BANK BRANCH MANAGER First National Bank of Lesotho Limited (FNBL), a highly recognised financial services provider in Lesotho seeks to employ a proactive, innovative, self driven and highly motivated Mosotho to occupy the position of Branch Manager. The position is based in Butha Buthe. Job Purpose. To direct and manage the Branch’s resources, in line with the Bank’s short and long term plan, policies and values with a view to generating the highest return on capital employed, promoting customer loyalty by providing a superior customer experience and identifying and promoting new business, in order to ensure future growth without incurring unmanageable risks. Summary of job description Under the direct supervision of the Head of Retail, the incumbent will carry out the following duties; • Develop and implement a comprehensive sales and service plan to deliver on customer needs/ expectations and targets. • Track progress and performance against service and sales plan and targets as reflected in BSC. • Implementation and ensuring that branch staffs adhere to service standards. • Ensure all branch staff is competent to perform their key result areas. • Manage performance of all branch staff towards business excellence. • Ensure the branch is managed within the approved budget. • Ensure Branch profitability and increase in market share Qualifications and Experience • Relevant Bachelors Degree – Business Management or equivalent • Minimum of 3 years management experience in a similar role. • Advantageous – Risk Management experience specifically pertaining to operational risk. • Proficiency in Microsoft Office Competencies and Skills • Good time management • Delivery Focused • Achievement Driven • Quality Orientation • People oriented and team player – ability to deal with internal and external customers. • Communication skills • Analytical thinking • Coaching and mentorship • Self-starter • Dynamic • Networking • Conflict management Application letters accompanied by a detailed curriculum vitae, educational certificates and names and contact details of three referees must be sent to: Head of Human Resources OR Email: [email protected] First National Bank Lesotho - Limited Corner Kingsway and Parliament Road Maseru The closing date for applications is 27th September 2013 DISCLAIMER: ONLY SUCCESSFUL CANDIDATES WILL
Posted on: Sat, 21 Sep 2013 09:21:15 +0000
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