FT & PT Front Desk Agents (Williamsville, NY) Hampton Inn 5455 Main Street Williamsville, NY 14221 GUEST SERVICE REPRESENTITIVE- flexible hours Reports to: Assistant General Manager Summary: Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand.. Job Responsibilities : •Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests. •Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. •Responds to all guest requests in a timely manner. •Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest. Qualifications:High School diploma or equivalent is preferred. Hospitality and/or customer service experience is preferred but not required. Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary. Computer skills preferred. Must have valid drivers license, and acceptable driving history subject to company approval. Must be able to work a flexible schedule including weekends & holidays. To apply for this position, please email your resume or fax it to 716-632-1300 or stop in to apply. EQUAL EMPLOYMENT OPPORTUNITY EMPLOYE
Posted on: Tue, 27 Aug 2013 17:22:27 +0000
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