Fighting with Expedia for unfair business practices. Im threatening them with filing a complaint with the Federal Trade Commission and the Aviation Consumer Protection Division. Heres what happened: My wife booked a flight with them via Delta to fly to Newark. She never heard or got email confirmation from them, so she called them and they said they had no record of such a transaction. So, my wife called her credit card company and they said they had no record of a hold from Expedia. I told her to call Expedia one more time, which she did and they still maintained they had no trisection on record. Not wanting to deal with them any more, she bought a different ticket to New York on the same day with Travelocity. No problem with them -- they sent a confirmation email and all was well in the Allard-Lima residence until……. Today Delta sends my wife an email saying -- were all set to go for your flight tomorrow. Problem was that this was the Expedia flight. They werent exactly expedient now, were they? So, she calls them and after fighting three hours they say, Sorry maam, we have a screenshot of your email so you will not be refunded any money. When i talked to her after, my wife was understandably upset. She didnt even want to tell me about it she was so fried. But I convinced her to rehash the details so I could try. Anyway, I called the corporate robots and after three supervisors in India telling me there was nothing they could do and it was against their policy I told them -- What? Its against your policy to be fair? I demanded yet another supervisor and after waiting a half-an-hour I got one by the name of Linda White. I again explained all that happened and said, I think that you guys lost our info temporarily and now you are trying to wiggle out of it. The new supervisor, now American, seemed to almost agree with me. I am a journalist, I continued and I know how unfair business practices work and i know who to call to rectify them -- The Federal Trade Commission and The Aviation Consumer protection Division. The lady then said, OK -- do you have the itinerary # for the second flight you booked with Travelocity? Yes, I said and gave it to her. Im going to put you on hold again -- Im very sorry, she said. And Im going to do some more digging. So, now I wait to see if we get our money back… And yes -- after waiting half-an-hour, the nice lady came back on the phone and said $342 has been refunded to my wifes credit card and they sent an email confirming that. Sometimes you can fight city hall and win.
Posted on: Wed, 14 May 2014 05:04:47 +0000
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