Front Office - Team Leader - Guest Services Dubai, United Arab Emirates Negotiable Job Description We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to the guests of our Centro branded properties. As a Team Leader - Guest Services you are responsible to provide professional and multi skilled services to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as: •Supervise all Guest Service employees ensuring that guests are taken care of in a professional and friendly manner •Maintain effective communication with all related departments to ensure smooth service delivery •Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly Skills Education, Qualifications & Experiences You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage. Knowledge & Competencies The ideal candidate should be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You must work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding Hotel Operations Effective Communication Planning for Business Supervising People To apply : asil/jobs/10723/front-office-team-leader-guest-services
Posted on: Mon, 30 Sep 2013 09:56:06 +0000
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