Geneva Watch Group - Greater Detroit Area Customer Service Associate Position Summary Act as a liason between the sales team, inventory planning team and distribution center to ensure customer orders are filled and shipped according to their needs and specifications. Utilize systems and applications to support the service process and enhance customer relations. Key Responsibilities You Will Be Required To Do (however not limited to the following): To be the first point of contact for customers with any queries or problems and ensure that customers receive a full and efficient pre sales and after sales service. Assist and facilitate the new account set up process for sales reps and customers. Understand Customer requirements in terms of product packaging, ticketing and shipping. Receive and manipulate manual orders from customers to be entered into JDE system. Effectively communicate and work cross functionally with sales people, inventory planners, members of the distribution center team as well as reps and retail customers. Assist with sales, marketing and collateral materials as well as fixtures to ensure they are deliver to the customer on time for the event, promotion and /or launch of product. To assist the sales executives in any other areas of the business as required. Develop an expertise in all of the products and brands within the organization. Utilize a computerized system (JD Edwards ERP) to manage the process of fulfilling Customer orders. Become knowledgeable in the order process and its operations. Identify solutions and resolve problems that come up in the course of satisfying our Customers’ needs. Understand and be able to communicate about the allocation of product to customer orders. Be responsible for the setup of prices and discounts inside the computer system and updating/correcting price exceptions on inbound orders. Obtain forecast information from customer accounts and discuss product availability with the planning group. Coordinate return activity for accounts. Notify customers on discontinued and out of stock product and offer substitutions to maximize the order fill rate. Responsible for cancellation of styles as well as complete orders upon customer request. Process Work Orders within computer system to identify future work for distribution center (creating assortments, substitutions, pre-ticketing, re-boxing, etc.) Follow up on all Credit Holds and declined credit card charges to obtain the information needed to get credit approved. Maintaining accurate and current customer and sales rep data. To develop strong working relationships with both internal departments and external clients. Desired Skills & Experience The Type Of People We Are Looking For, Have: Strong analytical skills with the ability to prioritize multiple tasks. Strong oral and written communicational skills. Ability to use sound judgment to consider and know how decisions and actions affect other areas in the company. A positive, “can-do” attitude. A strong work ethic with a demonstrated history of being a self-starter. The traits of being organized and detail oriented with the ability to multi-task. Problem solving skills – with the ability to find a solution for or to deal proactively with work-related problems. Proficiency using a computer – beyond the use of Excel & Word. The ability to read, understand and implement customer requirement documents. Education Requirements High School Diploma or GED required; Bachelors Degree preferred Company Description Founded in 1974, Geneva Watch Group is a global leader in the design, manufacturing and the distribution of digital and analog watches and clocks. The company creates timepieces under license for fashion and lifestyle brands such as Kenneth Cole New York, Kenneth Cole Reaction, Moschino, Tommy Bahama, Speedo, Ted Baker London and Zoo York. Geneva Watch Group also produces its own proprietary brands including Freestyle, performance watch brand for active and outdoor enthusiasts, Gametime, providing team sports logo watches for the NFL, MLB, NBA, NHL and major universities, and luxury watch brand BREIL. In addition to creating timepieces under license for esteemed brands and its own, Geneva Watch Group also designs and manufacturers watches and clocks under private label for most of the world’s largest retailers.
Posted on: Wed, 19 Jun 2013 12:06:20 +0000
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