Global Customer Support Representative - Italian Speaker Job (London, GBR): Job Requisition Number:39094 The Role: The Global Customer Support Department provides 24/7 support to our clients. The aim of the department is to provide superior customer service with no wait time. Our model follows the sun so that we always have 2 call centers open at all times providing seamless service. We also provide multi-lingual support to our clients. In the customer support role, you will gain an introduction to our products and services, our clients, as well as insight into the global financial markets. It is a fast-paced environment and requires the ability to multi-task. Good communication and problem-solving skills are necessary to be successful in this role. Duties: -Provide superior customer service to our clients on inbound phone calls. -Transfer customer calls to appropriate staff. -Outbound calling will be necessary to introduce new clients to Bloomberg. -Identify, research, and resolve customer issues using proprietary company software. Qualifications: -Ability to provide exceptional customer service -Strong telephone etiquette -Excellent verbal and written communication skills -Multi-tasking skills and ability to work well under pressure -Strong problem solving skills -Ability to be a team player -It is essential that you are fluent in English and Italian -Experience in a call center environment a plus The Company Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The companys strength - delivering data, news and analytics through innovative technology, quickly and accurately - is at the core of the Bloomberg Professional service, which provides real time financial information to more than 315,000 subscribers globally. Bloombergs enterprise solutions build on the companys core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government, Bloomberg New Energy Finance and Bloomberg BNA, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through the Bloomberg Professional service, television, radio, mobile, the Internet and three magazines, Bloomberg Businessweek, Bloomberg Markets and Bloomberg Pursuits, covers the world with more than 2,400 news and multimedia professionals at more than 150 bureaus in 73 countries. Headquartered in New York, Bloomberg employs more than 15,000 people in 192 locations around the world.TAWZIF
Posted on: Tue, 08 Jul 2014 11:09:01 +0000
Trending Topics
Recently Viewed Topics
© 2015