Good evening to our customers and friends.... We have had a day we wish would never happen...a day where we disappoint our customers. The perfect storm if you will occurred when our First Officer received a call late last night his wife was hospitalized after an accident and going into emergency surgery, followed by this morning, shortly before our Newark flight, the Captain sustained an accidental eye injury that prohibited him from flying. We have been working hard to put reserve crews in place, but have not yet and this has resulted in extensive delays and one cancellation. The good news is (if there is any) our people have worked hard under very stressful conditions and we have accommodated everyone in hotels, provided meals (over $20,000 worth) and everyone will get to their destination tomorrow. Most of the customers affected understand these things do happen and have been kind and understanding and we thank you. On the other hand, many believe that screaming and cursing a 25 year old customer service representative in an airport lobby or taking to this site to yell is the appropriate way to express themselves. All I can say is we are all truly sorry about all of the inconvenience todays delays and cancellation caused and we are working very hard to add additional crews and work out the kinks. I thank you for your belief in us and hope you will let us have another chance to earn your trust. Mike Morisi
Posted on: Mon, 11 Aug 2014 01:44:44 +0000
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