HILTON GARDEN INN HANOI 1 Lê Thánh Tông, Hoàn Kiếm Cần Tuyển: Chief Concierge (Quản Lí Dịch Vụ Hành Lí) Thông Tin Tuyển Dụng Nơi làm việc: Hà Nội Cấp bậc: Quản lý Kinh nghiệm: 1 Năm Lương: Thỏa thuận Ngành nghề: Dịch vụ khách hàng, Nhà hàng / Khách sạn Hết hạn nộp: 18/10/2013 Mô tả Công việc A Chief Concierge will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Serve as a key point of contact for Guests and efficiently respond to Guest enquiries Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others Process and deliver messages for Guests Deliver and safely storage Guest luggage Stay current with all hotel services as well as daily VIP requests and special events Ensure orderliness and safety guidelines around the lobby and front door areas Provide support to Management as required, in cases of emergency Project a professional manner with an emphasis on hospitality and Guest service maintain a clean, healthy, and safety working area Act in accordance with policies and procedures when working with front of house equipment and property management systems Yêu Cầu Công Việc Chief Concierge serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a variety of different work situations Ability to work on your own and as part of a team Knowledge of the local area Previous experience working in Concierge Supervisor in a hotel environment Thông tin khác Độ tuổi: Không giới hạn tuổi Giới tính: Nam/Nữ Hình thức: Nhân viên chính thức Loại hình: Toàn thời gian
Posted on: Thu, 12 Sep 2013 16:20:59 +0000
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