HOUSEKEEPING STANDARD SERVICES 1. TURN-DOWN SERVICE a. All occupied suites / VIP rooms must be provided with the bed turn-down, drapes drawn or shutters closed, bedroom and bathroom cleaned and straightened as necessary, and terry changed or replaced if used. The bottle must be topping up if any toiletry is more than half-empty, such as shampoo. b. Bed runner to be stored in an appropriate location. c. The light on the telephone bedside table will be leave on along with a night light in the bathroom. d. The TV channel will not be changing in an occupied room. e. The alarm clock angled to face the bed. f. TV remote and guide placed on bedside table by phone. g. TV cabinet in the living area to be opened. h. Ice bucket to be refreshed and filled with ice. i. Bathrobe to remain on bathroom hook. j. Guest toiletries should be neat placed on a washcloth, labels facing forward. k. Waste baskets must be emptied and clean. l. Guest clothing and shoes to be tidy up. Guest clothing which is on the bed or floor will be neatly folded and placed on the bed or chair. Guest clothing left on other furniture will be neatly folded and left in place; shoes will be paired m. Peels/Pits of fruit to be removed from amenity plate. 2. VALET SERVICE a. Will be marketed at check-in by the room escort. b. All pressing items to be returned on wooden hangers. c. All men’s suits to be lined with tissue paper in the sleeves after pressing or dry cleaning. Both trousers and jackets to be returned on the same hanger. d. All ladies’ silk outfits to be returned on satin hangers with tissue paper lined into the sleeves. 3. LAUNDRY AND DRY CLEANING SERVICE a. Will be marketed at check-in by the room escort b. All guest items must be returned to the guest room by 6 p.m. if collected before 10:00 AM c. Laundry to be returned in wicker basket presentation with liner. d. Remove all processing tags before packaging and delivering items to the room. 4. MINOR REPAIRS – CLOTHING Minor repairs and alteration on guest clothing must be made available to guests during the day and evening. At the discretion of the Housekeeping Supervisor, any major alteration requested by guest will be charged. This will be made known to the guest before the work is done. 5. SHOESHINE SERVICE a. The Resort / Hotel is provide complimentary shoeshine service available to guest 24 hours a day. b. “Thank you” notes should be personalized and handwritten for those guests who leave a gratuity. c. Shoes should be neatly arranged
Posted on: Tue, 18 Mar 2014 06:31:46 +0000
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