HOW TO SAY NO GRACEFULLY Saying no to a senior leader or customer seems almost unthinkable, even laughable, for many people. However, when saying yes is going to compromise your ability to make the highest contribution, it is also your obligation. We would expect a CFO to push back on a CEO if they felt the decision being made was wrong. Indeed, we would see it as their fiduciary responsibility. The problem for many of us, however, is that saying no can be incredibly awkward. So much so that we say yes by default and then regret it afterwards. Still, it can be done graciously. You can adopt the following steps; Step 1: Affirm the relationship. e.g. It really is good to hear from you. Step 2: Thank the person sincerely for the opportunity. e.g. Thank you ever so much for thinking of me! It sounds like such a brilliant project. I am complimented that you thought of me. Step 3: Decline firmly and politely. e.g.For several reasons I need to pass on this at the moment. Saying no is like any other skill: it can be improved through practice. Start practicing with a relatively trivial request, like a lunch invitation you have received in email. Over time build up until saying no becomes easy. It may be the most useful skill you ever develop. Because its only by saying no to things that arent really meaningful that we have the space and energy to concentrate on the things that are.
Posted on: Sat, 09 Nov 2013 08:20:45 +0000
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