HP India Recruitment Drive For Freshers/Experienced Graduates - Bangalore - July 2013 Technical Solutions Representative HP India Recruitment Drive For Freshers/Experienced Graduates - Bangalore - July 2013 Key Responsibilities: * Generally responsible for resolving operating system / Hardware (Desktops/Notebooks) Network related issues. * Expected to follow the Work Instructions as per geography to meet operational metrics. * Expected to provide E2E support to customers for better customer experience. * Education and Experience Required: * Graduate with 0-3 years of general experience, or equivalent combination of experience. Knowledge and Skills: * Superior skills in both written and verbal communication. * Experience in customer facing role either remote or face to face. * Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming. * Problem solving skills. * Accuracy in data entry. * Excellent fluency in language to be supported. * Experience in a phone based remote role, e-support or e-chat. * Familiarity with computer technology. * Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems * Understands internal processes and tools * Knowledge of Knowledge Management Systems and appropriate documentation to the system
Posted on: Fri, 19 Jul 2013 06:32:12 +0000
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