Head of Community Management Remuneration: Basic salary Location: Johannesburg, Fourways Job level: Management (Snr - Executive, 5+ yrs) Job description Cerebra is an integrated strategic communications agency based in Design Quarter, Johannesburg. Our main focus is building, engaging and activating communities around some really awesome and prolific corporate and consumer brands through the fast paced, ever-changing and interactive world of social media. We are serious about the work that we do, but we are also serious about having a great time doing it. Work hard, play hard! Which is why we attract the very best talent and our culture is one of constant learning and sharing. We are looking for an experienced Community Manager to head up our extremely talented team of Community Managers: •Minimum of five to six years experience as a Senior Community Manager •A degree/diploma in media communications, marketing, journalism. •Experience in managing at least two or three people in a team. (Managing your fantasy league doesnt count) •Advanced knowledge and understanding of online community platforms and their respective participants (Forums, Blogs, Photo Uploads, Profiling etc.) and how they can be deployed in different scenarios. •Good knowledge and understanding of customer service principles. •Priorities deliverables and meet deadlines. •Excellent presentation skills with proven success in presenting ideas to clients. This excludes presenting to family. •Exceptional verbal and written communication skills. •Strong relationship management skills. •Self-motivated with a bias for action. •Flexible and adaptable. •Ability to work with a cross-functional team to deliver great work •Proven approach to problem solving. •The ability to think innovatively and generate ideas/solutions offering a range of options. •Strong project management skills. •Comprehension of web and social analytics (and understands the difference between a KPI and an outcome). •Ability to provide social media policy recommendations to clients, across all channels. •Ability to task/manage and provide strategic direction to technical teams. •Proficient at developing realistic-to-execute, yet creative ideas such as viral campaigns, influencer lists and community-driven content ideas. •Ability to upskill and train the Community Management team. •Team leader, with experience of managing potentially volatile situations, for days when the paw paw hits the fan; by paw paw we mean when the fit hits the shan. •Ability to motivate and inspire the Community Management team across all levels. The people we hire are characterised by our core values: Loyalty, integrity, Initiative, fun and excellence. Not everyone gets to work here but those that do each add a tremendous amount to the business and as a Cerebran you could too. You will meet and work with a close knit team of great people with a vast range of experience that are always willing to pass on their expert knowledge. Requirements • Excellent organisational skills • Attention to detail • Creative • Diplomatic • Cool under pressure • Self-driven • Good communicator • Good interpersonal skills • Positive outlook on life • Logical thinker • High levels of initiative • Work independently, with a high degree of responsibility • Work well under pressure and to deadlines Contact details HR Manager Cerebra Communication +27 11 465 5709 [email protected]
Posted on: Tue, 28 Jan 2014 14:42:05 +0000
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