Heathrow are looking to recruit a Passenger Communications Officer The passenger communications officer is responsible for investigating and responding to complex and sensitive complaints on behalf of the Executive in a fair and legally compliant way, ensuring Heathrow listens and learns from passenger dissatisfaction. This should be done in a style and tone of voice that accurately represents the executive and meets the qualitative standards they set. Working alongside the legal department they will also recommend upholding complaints and giving goodwill gestures or compensation. ow.ly/zjoWp
Posted on: Fri, 25 Jul 2014 10:01:12 +0000
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