Helpdesk Officer Reference Number TPW 59/2013 Component Government / Municipal Job Core Title: Helpdesk Officer Institution:Government / Municipal Introduction... Component: Traffic Law Administration, Motor Vehicle Administration, Cape Town Department: Transport and Public Works Reference: TPW 59/2013 Job Purpose To provide functional and operational support to registering authorities and other National Traffic Information System (eNaTIS) users as well as members of the public. Minimum Requirements... Requirements: • Grade 12 (Senior certificate or equivalent qualification) - NQF 4; • A minimum of 3 years appropriate administrative experience. Job Specification... Key performance areas: • Provide functional and operational support to the 76 registering authorities in the Western Cape; • Deal with telephonic enquiries from the ± 1.6 million motor vehicle owners in the Western Cape and assist the public with regard to MVA related matters at a Walk-In Centre; • Conduct error reporting of the ±150 eNaTIS sites in the Western Cape (Logging of hardware, software and network malfunctioning with the eNaTIS contractor); • Verify and capture motor vehicle registration and licensing transactions on the eNaTIS; • Implement Provincial and National policies; • Liaise with various organisations, e.g. South African Police Service, National Department of Transport, SABS/NRCS, Department of Home Affairs, SARS, etc.; Competencies: • Knowledge of the following: o National Road Traffic Act, 1996 (Act 93 of 1996) and the National Road Traffic Regulations, 2000; o National Traffic Information System (eNaTIS); o Knowledge and experience in dealing with the public directly; • Proven computer literacy (MS Word, MS Excel and MS Outlook); • Good communication (written and verbal) skills in at least two of the three official languages of the Western Cape Province; Note: Only shortlisted applicants will receive further correspondence. If you have not received a response from the department within three months of the closing date, please regard your application as unsuccessful. Shortlisted candidates will be required to submit originally certified copies of their documentation for verification purposes. These candidates will be required to attend interviews on a date and time as determined by the Department and may also be required to undergo competency assessments/proficiency tests. Only applications submitted online will be accepted. SALARY: R 170 799 - R 201 195 per annum. SALARY LEVEL: Level 7 CLOSING DATE: 12 June 2013 @ 16h00 ENQUIRIES: Ms EL Smit: (021) 483 2925 Salary R 170 799 – R 201 195 per annum. Availabe ASAP Closing Date 2013-07-12
Posted on: Thu, 04 Jul 2013 05:48:31 +0000
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