Here in Morristown, NJ with the good people at Crum and Forster - TopicsExpress

Here in Morristown, NJ with the good people at Crum and Forster teaching a Negotiation Skills class. Full day. Went from negotiation for cooperation to negotiating with attorneys. Lots of high powered claim handlers in this group. I got asked, What do you say when an attorney asks if you received his demand? Remembering Claims Negotiation Maxim #5 (Staying in Your Conversation), I answered, say, Yes, I received your demand, but what we need to talk about today is the value. Dont talk demands, talk value! Heres another example of Maxim #5! https://youtube/watch?v=MQN-COuupHw

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