📣➡👉 Here is the quote reply from Eurographics with an apology but for me it is more like bit-once-twice-shy......this is what they said.... It looks like the puzzle you are assembling was cut with a die that is becoming too dull and quality control should have noticed and exchanged it. We have about a dozen different dies we use to cut puzzles that produce a variety of puzzle piece shapes. You can have random-cut pieces with very odd shapes or you might get ribbon-cut pieces that look for ‘squarish’. The ridge on the back of the puzzle pieces is there by design. Our puzzles are cut on a plastic plate in contrast to steel or other plates which causes the ridge on the back. The result is that pieces that you had assembled stay better together and they are easier to move around. As a cutting die gets duller the ridge might get bigger and more frazzled. You might have noticed that the vast majority of review for our puzzles is very positive. I can pinpoint the exact production lot if you want to forward me the lot number and make sure that supervisors in the factory keep a close look on the sharpness of the cut pieces. The lot number is stamped without color on the long side of puzzle box lid. Please let me know at (email address) if you want to give us another chance and I will apply a special discount for your next order.
Posted on: Wed, 07 Jan 2015 18:15:48 +0000
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