Homewatch CareGivers of West Michigan Receives “Best of Home Care®” Award Home Care Pulse, a company which measures client and employee satisfaction, announced today that Homewatch CareGivers of West Michigan has received the “Best of Home Care” Award. Based on client satisfaction scores gathered by the Home Care Pulse Company, Homewatch CareGivers is now ranked among a select few of the best home care providers in the country. Aaron Marcum is founder of Home Care Pulse, an Idaho-based company which measures client and employee satisfaction and then identifies those agencies in the private duty home care space that demonstrate a passion for client satisfaction. Home Care Pulse believes that honoring such companies can both educate and help families to make better care decisions for their aging loved ones. “We know that sometimes it is difficult to make care decisions for a loved one”, Marcum said, “especially when you have never searched for a home care provider before. We work to help families make an informed decision, based on a tangible measurement of quality: client feedback. Our goal is to help families choose a trusted provider to care for their loved ones.” “We are very pleased to be accepting this award on behalf of our employees, the real people who have earned this honor”, said Jeff Swain, owner of Homewatch CareGivers. “In our ten years, we have learned first-hand how stressful it can be for family members to manage care decisions for their loved ones. We are pleased that an objective evaluator like Home Care Pulse exists to help them navigate the healthcare maze.” The selection process for the “Best of Home Care” includes the evaluation of client and employee satisfaction in areas such as agency training, communication, overall quality of care, caregiver performance, caregiver morale, response to problems and recommendation of services to name a few. “We want to congratulate Homewatch CareGivers of West Michigan for winning the ‘Best of Home Care’ award and commend their commitment to placing a high priority on client satisfaction,” concluded Marcum. To find out more about the “Best of Home Care” award or the Home Care Pulse Company, please visit bestofhomecare.
Posted on: Thu, 17 Apr 2014 15:32:10 +0000
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