Hotel Night Auditor (Sacramento, CA) compensation: Based on Level of Experience Description: Night Auditor(Overnight Shift) Job Purpose: Process Daily Reports; Serves guests by providing excellent service as well as clear and concise information; resolving hotel and service problems. Qualifications: Hotel Experience Preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Job Functions: -Greets, registers, and assigns rooms to guests -Promptly and effectively deals with guest requests and complaints -Answers and routes calls as appropriate; takes guest messages with accuracy -Responsible for cash drawer contents and transactions during shift -Maintains accurate records including cash flows, registration and reservation cards, and property walks -Records pertinent guest information in the pass-on log -Ensures common area and lobby are clean -Processing of Daily Reports to move the hotel property management system to the next business day Competency: -Problem Solving-Identifies and resolves problems in a timely and professional manner -Customer Service-Responds promptly to customer need and requests -Team Work-Contributes to building a positive team spirit -Adaptability-Able to deal with frequent change, delays or unexpected events -Dependability-Follows instructions, responds to direction and completes tasks in a timely manner -Planning/Organizing-Prioritizes and plans work activities by using time efficiently -Professionalism-Treats others with respect and consideration regardless of status or position -Quality-Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality Experience: At least 1 year in a guest service position required with preference for OPERA and \Hotel Front Desk Experience. sacramento.craigslist.org/csr/4793764700.html
Posted on: Sun, 07 Dec 2014 03:55:26 +0000
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