I dont usually do this but my experience with #cleartrip (Trip ID : 1310171614) has been horrible, got a room booked online with child 10 yrs (under 5 years is free) their system automatically charges extra for the child and I have paid accordingly. When I reached the hotel they said that they have booking for two people and that I will have to pay extra for the child. I called up clear trip and they said that they will look into it and will call beck within 4 hrs. I checked in and continued with my vacation. Did not receive any call from them after 4 hrs... I called them again and and was put on a long hold while making me wait I had to hang up. Called up again and had to explain the whole thing... to my surprise they tell me that even though the voucher says 1 Child 10 yrs old I have not paid for it and the system has taken money and booked only for 2 people.... I told them to check the portal right away and tell me if adding a child increases the tariff ? They did that and confirmed that it does but somehow it did not calculate my booking....and that I need to pay for the extra child to the hotel directly. I escalated the call to a supervisor who promised me to call back within 24 Hrs to resolve the issue with their technical team. Infact they even sent me a mail that they will call back within 24 Hrs. Its been 15 days and I have written to them twice with no response..... They have the audacity to send me feedback forms and asking my experience for which I did hoping that someone will call to resolve the issue. I think its an automated system thing and no one is reading.... Again today I get a feed back form which prompted me to share my experience....I think its a way for them to make money... If it would be genuine they should have called back... I guess its a ratio thing how many people will complain, how many times will an Irate person call ? its better to have peace of mind for most and they will give up may be 10% people will pursue the issue....But I think sharing this experience will make people aware about the malpractices these companies resort to .......
Posted on: Mon, 18 Nov 2013 08:26:32 +0000
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