I have been on the phone with Sprint for the past HOUR dealing with a random $151 phone bill. I got so frustrated I became delirious... ME: The guy at the Sprint store told me it was a sale and the tablet was only $50 with a sign up and it was $15/month. SPRINT: Yes, but there is also the $13/month insurance, the activation fee, and one time processing fees. All of which were in the terms and conditions. ME: Really? In the terms and conditions? You mean the War and Peace novel of tiny print that they made me sign on a GameBoy with an electronic pen. Yeah, cause that was just a breeze to read. Im not an ant! I cant read something that tiny! And why is it so tiny?! I mean seriously! You have 100ft long pictures of cellphones with big prices next to them! Do you have to compensate for size with the T&Cs? Is there a size font quota? SPRINT: Im sorry, sir but it does say it on there. ME: You know, you are probably right. I would like you to read back to me verbatim the entire terms and conditions for getting my new service. And possibly the product manual, Im not sure I got the right product either. SPRINT: I can email you a copy of the terms and conditions, if youd like so you can see it for yourself, sir. ME: Well, weve already figured out that I cant read those things so I think it would be best if you read it for me word for word, and slowly too. I might write them down, just so I know I have it completely understood. SPRINT: If youll give me a moment, sir. Let me see what I can do for you. ME: Sure thing, buddy. Ill be waiting. *leaves for a minute and comes back* SPRINT: So I have some good news, I was able to get you a $15 credit from the insurance that was charged since it was applied without your knowledge and I removed it from your plan. ME: That is fantastic! I mean granted its like shooting me in the arm and saying Great news, I got you a moist towelette! SPRINT: Im sorry, sir and I understand youre frustration. ME: Actually, I owe you an apology, you didnt deserve any of that and honestly, being a dick to you made me feel like an asshole. And normally, a dick and asshole go great together but I cant enjoy it with this guilt. SPRINT: *laughs* I appreciate that, sir. Why dont I just cancel the payment for you and find a way to make payments on it before your next billing cycle. ME: See, now there ya go! This is compromise! When dick and asshole become one, the world is a better place. SPRINT: *laughs* Do you need any further help today, sir! ME: No, I think weve both done enough.
Posted on: Tue, 16 Sep 2014 16:23:01 +0000
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