I have never seen such a horrendous display of customer belittlement as my wife experienced with Filippi’s manager Thursday Night 10/9/14. When she called to order dinner for our family, they girl on the phone said she could not order the Italian Feast For Two to go. Since it was 8:45 my wife asked if we came in, would we still be able to order & eat, & was told Yes. She calls me, since I am already in Temecula, & has me go over to get us a table. She then calls the restaurant back & tells them we will be coming in & wanted to order the Feast for Two. She was told you are not allowed to “Order In” over the phone. I arrive & am told, “we’re closed & the ovens are off!” So why did they tell my wife to come in & order if they were going to turn us away. My wife who was on her way, then calls & asked why did they tell us to come in if they were going to close. The girl put the manager on the phone who preceded to “SCOLD MY WIFE”, for trying to order the special to go, & then trying to come so late because the owner told them to close early! My wife asked why would you tell us its OK to come in if you were closing??? The manage continued to be VERY RUDE & condescending to my wife who then said “Thank You for such Outstanding Customer Service.” The manage said “Your Welcome, Bye” & then hung up on her. So now you know NOT to BURDEN FILLIPI”S with patronize this restaurant & inconveniencing the staff with expectations of providing service to customers. It’s much too inconvenient for them. I know our family will never bother to eat there again. Too bad for them, we were regular customers, in spite the sometimes slow serve due to short staffing.
Posted on: Fri, 10 Oct 2014 05:28:20 +0000
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