I hope it is alright to post this. If not please delete. As someone who worked and managed in the customer service field for many years, I appreciate that things happen that make customers dissatisfied. This can be a result of shortage of staff, lack of training on policy, rookie employees, honest human error or unforeseen circumstances. Customers have a right to be displeased. But as someone who worked in the field, direct communication with the owner/manager is the best way to (a) try to rectify the situation and (b) help the business see that there is a problem that needs to be improved upon. We need our businesses to succeed in Town and help build our tax base. I have seen posts stating that certain businesses have provided unsatisfactory service. I am not saying they have or they haven’t and as a customer you have every right to your opinion. My questions are: Did you contact the person in charge and voice your dissatisfaction? If you did was the problem acknowledge and a solution given? Did they explain any policies they had that would encompass your situation?These are things you may want to try before voicing your frustration publically. Businesses live and die not just on their product but by word of mouth, especially in a small community. So I am asking that before you sound off in frustration, please contact the business and give them a chance to fix the problem first. If you took your business somewhere else, explain why. We need to keep businesses in Town and you as consumers can play a role by providing feedback to them both good and bad and help them build a better service. That way we all win.
Posted on: Sun, 30 Nov 2014 00:36:51 +0000
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