I just posted this on AT&Ts page. Please, Im begging you all, make this viral. I know that we are not the only people who have been subjected to this crap. I would like to know what it takes to get your company to abide by its promises and provide reliable DSL service. I have had in going issues with AT&T for nearly 3 years now. It started when a construction worker cut our phone line. A service tech came out and connected a new line, but did not bury it, saying someone would be out to do it In a week or two. Two weeks go by, the line remained on my lawn. 6 weeks, still nothing. I called and requested it to be buried, again, several weeks go by. I called again and was told that it had to wait until spring because of frozen ground. Fast forward nearly ONE YEAR later, a crew finally comes to bury the telephone line, in the process, they severed the main service line with their machine. Now I wait 4 more days for a service tech to come out and find the problem and repair it. This was nearly two years ago. Since that time, our DSL service has never been reliable. When it rained, the modem disconnected and reconnected at will. My wife and I have called on numerous occasions and have been told the Technician (over the phone) could find no problem. The issues continue like this on and off until last week, our DSL service stopped completely. Finally, a technician discovers there is a problem with the line and schedules a service call (4 days later). The service tech was supposed to arrive on 8 Sep between Noon and 4 Pm EST which did not occur. After rescheduling her client appointments and staying home all day, the service tech was a no show and not a soul bothered to call and explain why. My wife called and was told that there had been an overload of service calls and our problem would have to be rescheduled. WHAT, Your service department missed the appointment and WE have change our schedule to accommodate? When pressed on this issue, the Customer service rep told her that someone would be here today before Noon. Again, no service tech and again no courtesy call. For the third time, your Customer Service Dept was contacted and we were informed that they were going to Escalate this and that, For certain, someone come before 4:00 PM. As of this writing, (6:58 PM) NO SERVICE TECH had arrived. I was told AGAIN, that the issue would be Escalated and we would be made a priority tomorrow. Forgive me for not having any faith whatsoever in AT&Ts promise, your track record isnt that good. For the Largest Telephone Company in the Nation to treat its customers like this is nothing short of shameful. We cannot afford to reschedule clients for a third day in a row and will likely lose THOUSANDS of dollars worth of business because of this. For that, I will do my best to make sure this story is circulated to as many people as possible via social and print media. Thanks for nothing AT&T.
Posted on: Tue, 09 Sep 2014 23:10:51 +0000
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