I just wanted to say that Safeways customer service is quite disgusting this is the third time now I have had to deal with customer service and I will no longer shop there because of it . I have never had such rude service in my life . I work beside Safeway on the north shore and go there often . The first complaint I had was when I bought a salad and when I got back to work I found a moth in my salad I paid $6 for it and went to complain to customer service the lady I spoke with didnt even apologize for it and was very snarky towards me she asked me if I wanted another salad. Of course I wouldnt get one I wanted my money back she was reluctant to give me one. I was so shocked that she didnt even seem concerned or sorry! About it. The second time was when my 4 yr son had to use the bathroom I had never used the bathroom at that location. Before when I took wrixon I was so disgusted about the condiditon of the washroom because of the FILTH and grime a bum wouldnt use it. I looked at the hourly cleaning schedule and thought that bathroom could never possibly be that dirty in an hour. My son was not able to wash his hands because the soap pump was broken as well as the paper towel machine was broken. I then took my son to customer service and told the girl about the washroom. AGAIN no apology or acknowledgement of the situation. I asked if there was any hand sanitizer for my son she said no, but there is the wipes for the carts outside I was appalled I went to get the wipes and there were none. I then took wrixon to my Dollarama next door to clean his hands. Today was the the day that broke the camels back. I went to Safeway to fill up our company waterjug. I had to go to customer service to pay for it. I was standing in line behind a man waiting my turn, I saw a co-worker of mine and we were talking while I was waiting. After the man was done being helped this lady budded in line very obviously. I looked at my coworker and he saw the same thing. I then said I was next in line and I have to go to work in five min I said this repeatedly making sure the people behind the desk heard me as well as the lady who budded in line. I got no response. I was late for work I wouldnt have been considering if the events would of happened in the proper manor. I will not shop at Safeway ever again !!!!! Safeway is not trying to strive for excellence it is a joke and I bet Im not the only one who thinks that.
Posted on: Wed, 03 Sep 2014 05:31:15 +0000
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