I sent 16 Home Buyer leads to a loan officer this week, and today he misunderstood a clients question : What do I need to make to qualify for the program. Immediately the loan officer became defensive and stated this was a red flag for Fraud. I tried to explain that people sometimes ask What do I need to make? and their way to ask What are the income qualifications?...and nothing to do with fraud. Nikki was able to get her income information based on her tax returns, and she in fact is eligible for the program. I brought some constructive criticism to the loan officer about how we can better serve our clients by trying to really understand what they are trying to say...and I got this response. I have been doing this for 24 years, I know what I am doing, and have 20 other Realtors who I have a great working relationship with The first thought was Bruce Lee. ... No! it wasnt One Inch Punch... LOL It was this great philosophy that if the loan officer understood it - Could Boost his loan closings by 300%... and still be getting leads from us. youtu.be/VqHSbMR_udo?t=5s Do you understand how this can transform not just your business but other aspects of your life? Looking forward to your comments.
Posted on: Fri, 24 Oct 2014 04:51:27 +0000
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