I went to one BPCL petrol pump in Kolkata for a refill, once they filled up the tank I was asked to pay 3100/-, I was perplexed when I heard the amount and asked the attendant as to how much litre did he pump in, to which he referred to a chart and said 51 Litres, I countered him and said how can you possibly pump in 51 liters when the capacity of the Tank is 44 Liters, to which he said ohh sorry your amount is 2800/- for 44 litres. Then I insisted on showing me the meter reading which he comfortably said has been reset to zero. By it was very clear to me that they are trying to cheat me and I made it very clear that I wont pay a penny till you show me the log of the particular machine and satisfy me. On my insistence a senior attendant came and showed me the log and the last transaction was of 2549.80/-. After some argument I paid the actual amount and asked for the complaint book which they refused to give me and I had no other option but to leave. Later on when I came back to my office I posted the whole incident on the website of BPCL, Facebook page of BPCL and my FB page. Though I was not very hopefull as to any action would be taken but to my utter surprise an Assistant Manager from BPCL named Sarmistha Bora called me. The whole incidence was narrated to her and within half an hour I even got a call from the Pump Owner. A meeting was fixed at the Pump in the evening and I was asked to come down to sort out the matter. After office I reached the same pump at 8:00 in the evening and the pump owner and senior officials from BPCL along with the offending staffs were waiting for me. The offending staff immediately agreed to their offence and were adequately reprimanded. I am very thankful to BPCL and the Pump Owner as well for such swift and immediate action and no doubt my image of a Government organization has changed drastically as what ever they did was very professional and immediate and BPCL has of course won a Customer for life. Submitted By: -Suraj Chokhani
Posted on: Fri, 14 Nov 2014 14:35:35 +0000
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