INTERNET HELP DESK TECH SUPPORT Tracking Code 311848-798 Job Description Frontier Technical Support Representatives are responsible for providing premier support and solutions to customers of Frontier’s Internet service and Frontier Secure product line. Armed with superior technical knowledge and a passion for customer satisfaction, they provide solutions to customers in a helpful and friendly manner. Required Skills To be a successful Technical Support Representative at Frontier, you will need the following skills and abilities: •Minimum Education: College exposure and/or certification/technical courses •Preferred Education: Associates Degree or higher •Prefer customer service experience handling agitated customers •Prefer a minimum of 6 months to 1-year technical support experience •Prefer basic knowledge of DSL internet connectivity •Must have a minimum basic knowledge of internet application software •Must have basic knowledge of a variety of operating systems such as Windows 2000, XP, Vista, 7, and Macintosh OS X and above •Must have basic knowledge of computer hardware •Prefer phone experience in call center environment •Must be flexible to working a variety of hours in the day, as the center is open 24 x 7. Job Expectations This position is accountable for analyzing, troubleshooting, and supporting the end-user with internet connectivity issues as they relate to the end user’s service with frontier High-Speed ADSL service. Employees must provide premier customer service and a “Customer First” experience to every customer. The employee must offer the Frontier Secure product set to all High-Speed Internet customers that call into the center. Answer an average of 20-30 inbound calls per eight-hour shift. Provide solutions to customer or escalate as needed. Click here to get the inside scoop on Frontier Communications!!! vimeo/frontiercareers/review/84060587/f142c26e80 Job Location ALLEN, Texas, United States Position Type Full-Time/Regular
Posted on: Wed, 03 Dec 2014 13:40:24 +0000
Trending Topics
Recently Viewed Topics
© 2015