ISLAND: TRINIDAD & TOBAGO EMPLOYER: HILTON HOTEL FUNCTION: RESERVATIONS SUPERVISOR Description A Reservations Supervisor with Hilton Hotels & Resorts oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards: • Update, process, generate and distribute daily, weekly and monthly revenue management reports in various systems, • Data entry into various systems, including Excel and FMS, assist in preparation of the monthly forecast reports, monthly displacement report, monthly transient historical trend reports, monthly no-show analysis reports and Demand Calendars. • Development of new reports, as needed, to assist in preparation for the weekly revenue management meetings or data analysis. • Maintain historical statistical data from all distribution channels. Analyze and present accurate picture of trends, demand and market conditions. • Maintain and enter accurate rate and demand information in Delphi/DMPE, NETREZ/OnQ PMS, OnQ FMS, OnQ R&I and OnQ RMS in a timely manner. • Assist in the day-to-day operations of the Reservations Department • Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates • Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue • Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business • Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts • Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction • Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork • Assist in the recruiting, managing, training and developing of the Reservation team. Qualifications What are we looking for? A Reservations Supervisor serving Hilton Hotels & Resorts is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: • Excellent oral and written communication skills. • Excellent organization skills. • Team Player. • Proficient in Microsoft Word, Excel, PowerPoint and Access Database. • Proficient at statistical and competitive analysis. • Understands GDS and Internet systems. • Understands revenue maximization theory and practice especially yield management and pricing. • Ability to perform critical analysis. • Appropriate professional appearance and demeanor. • Manages time well, correctly prioritizes and is flexible. • Detail-oriented. • Ability to work well under pressure and meet deadlines It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Knowledge of the hotel property management systems • Previous experience in the Reservations/Sales function within the hotel/leisure sector • Relevant degree or other qualification in a business discipline What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. BrandHilton Education Level Associates Degree / College Diplomas / Degep Employee Status Regular/Permanent Job Level Supervisor/Team Leader Job Type Graduate Job Organization Hilton Primary Location Trinidad and Tobago-Trinidad-Port-of-Spain Recruiter Dana-Marie Bernard Schedule Full-time Shift Day Job Work Locations Hilton Trinidad & Conference Centre Lady Young Road Port-of-Spain P.O. Box 442 Job Revenue Management Unposting Date Nov 7, 2013 TO APPLY CLICK HERE: https://hilton.taleo.net/careersection/HWW_Smartpost_Site/jobdetail.ftl For more information visit hilton
Posted on: Mon, 28 Oct 2013 17:54:32 +0000
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