IT Technical support Service Desk Engineers are urgently needed for a well known IT Company. Qualifications: • Degree in Computer Science, IS, MIS, Engineering or related field of study or equivalent industry experience. Job Specification: • Good fluency in the English language with proficiency in written and verbal English communication skills. • Years of Experience: minimum 2 years’ experience. • Gender: Male Required Technical Skills • Experience in business of IT. • Experience in windows images, and deployment. • Microsoft Certifications (MCSA / MCITP) {Must}. • MS Infrastructure • Demonstrate expert knowledge in multiple technical and business areas. • Experience in hardware and Software upgrades, and IT related issues troubleshooting. • Aware of SLA and OLA terms. • Familiarity with domain, outlook, printers issues. • Self-learning and knowledge acquisition on PBX and telephony systems. Responsibilities • Coordinate and support End users issues. • Ensure Services and Servers functionality • Recommends appropriate technical solutions to improve network and computer process efficiency. • Gather, document, and distribute technical solutions. • Escalate issues and requests to other IT teams aspects. • Debug, monitor, and troubleshoot office packages and solutions. • Configure, deploy, and maintain computers. • Receive and handle clients incidents/ problems and requests via ticketing system. • Diagnosing and repairing Client and Performance issues and Modify existing solution to maintain excellent IT services. Interested applicants are kindly requested to send their resume with updated photo to amer.yehia@i-sourcing , quoting the job title in the subject. Emails without job title in the subject will be neglected.
Posted on: Sun, 25 Jan 2015 14:16:11 +0000
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