Improving customer experience can increase annual revenue by more - TopicsExpress

Improving customer experience can increase annual revenue by more than $1 billion for large wireless service providers, airlines, and hotels—and by tens of millions to hundreds of millions of dollars for firms in other industries. What’s holding companies back? As brands go to new lengths to transform their customer experience, their own ecosystems are working against them. Transform Customer Experience By Rethinking Your Ecosystem : buff.ly/1p149wY #UX #Featuremap

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