In March 2014, my partner Mark and I visited a resort in the Orlando area. While at that location, we attended a presentation conducted by on-site sales representatives regarding the benefits of vacation ownership in their system. The presentation listed many attractive features, most of which would be very useful to us based on our travel habits and patterns. After a discussion of the pros and cons of ownership, and after having our questions answered by the sales staff, we decided to purchase. When we got home and actually had access to the particulars of what we had purchased, we discovered a huge surprise. All of the promises made by the sales staff were misleading or downright false. Nothing was as it was described and further, I discovered that the sales representative had links on his lap top that he had set up specifically for the presentation; those links do not actually exist. After discussing the issues with Customer Care (a true misnomer if there ever was one), and getting nowhere, I contacted the Aaronson Law Fire for some help. I spoke with Diane Stephens and described our problem and situation. She was extremely helpful and, after further discussion, we asked Aaronson Law Firm to represent us in pursuing the rescission of the contract that we feel we were lured into with false and deceptive sales practices. Ms. Stephens described the fees involved, the steps that would be taken to achieve a favorable outcome, and what we could expect from the time share developer. She was nearly 100% correct in her assessment. After the initial contact with the developer on our behalf our request for rescission was denied. This did not deter us or the law firm. We pressed our case further by presenting more details on why we felt defrauded. After presenting more of the facts of our case, the developer agreed to cancel the contract and refund our money. This is due solely to the representation and cooperation we received from this law firm. This has been a very stressful and frustrating experience. Without the expertise of Ms. Stephens, the favorable outcome would not have occurred as quickly as it did. However, we made it clear to the time share developer that we would not go away quietly. Thank you Ms. Stephens and Mr. Aaronson for your help and guidance. If we can share our experience with other potential clients more directly, please do not hesitate to call upon us. You may feel free to use this letter as you deem appropriate to apprise others of our high level of satisfaction. Yours most sincerely, James Keaton & Mark Reinhart
Posted on: Wed, 06 Aug 2014 19:51:03 +0000
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