Is failure a desired outcome? I have been trying to use the heathcare market place for a week and I have wasted hours of my time, like 3o hours of my time. This is my latest chat [5:48:40 pm]: Thanks for contacting Health Insurance Marketplace Live Chat. Please wait while we connect you to someone who can help. [5:48:44 pm]: Please be patient while were helping other people. [5:49:13 pm]: Welcome! Youre now connected to Health Insurance Marketplace Live Chat. Thanks for contacting us. My name is Daley. To protect your privacy, please dont provide any personal information, like Social Security Number, or any other sensitive medical or personal information. [5:49:47 pm]: Daley Hello, Angel how are you today? [5:52:58 pm]: Daley Are you there mam? [5:53:22 pm]: Angel hi, I have been trying to apply for a week now. I have tried on 4 different computers 3 different browsers and I spent an hour on the phone with an application. I havent been successful yet. Last night I got to the end but some of the info showed up wrong. I changed it and then I wasnt able to submit the info. today on the phone the info keep showing up wrong, things like my 11 year old son being my parent and my daughter being a sibling to herself and the parent of my son etc. [5:54:40 pm]: Angel Again I have finished the application, it has lots of computer errors but I tried to submit it anyway just to get started but it wont submit [5:56:19 pm]: Daley Im sorry about that mam. [5:57:33 pm]: Daley Thanks for your interest in the Health Insurance Marketplace. We have a lot of visitors trying to use our website right now. This is causing some glitches for some people trying to create accounts or log in. Keep trying, and thanks for your patience. You might have better success during off-peak hours, like later at night or early in the morning. Well continue working to improve the site so you can get covered! [5:59:32 pm]: Angel i have tried at 3am, 11am,10am,12am,5pm,3pm,6pm,8pm. I know the questions by heart. i have tried to apply on the phone twice. HOW am i supposed to apply? [6:01:29 pm]: Angel I am all finish. It is sitting on my screen i press submit and i get nothing perhaps there is something else i am supposed to do to submit my request [6:01:38 pm]: Daley I am truly sorry for issue mam. [6:02:30 pm]: Angel thats nice but HOW AM I SUPPOSED TO APPLY? [6:03:21 pm]: Daley I am on your issue mam, to provide you with the best information. [6:03:55 pm]: Angel ok, but how am i supposed to apply? [6:04:20 pm]: Daley We are available to help you 24 hours a day, 7 days a week. You can reach us toll free at 1-800-318-2596. Hearing impaired callers using TTY technology can reach us at 1-855-889-4325. In addition to English and Spanish, we can provide assistance in a number of languages through an interpretation service. We are closed on Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. For Web assistance, you can also visit us at HealthCare.gov or chat with us online at HealthCare.gov/chat. Online assistance in Spanish is available at CuidadoDeSalud.gov. You can also follow the Marketplace on Twitter @HealthCareGov or connect to the Marketplace on Facebook. [6:04:46 pm]: Daley Call the call center.They will be glad to assist you. [6:05:52 pm]: Angel I have done that twice for a total of 2 hours. It failed. I was told sorry, try online [6:08:07 pm]: Daley A CSR can help you with a paper application.Or the CSR can send you a paper application mam. [6:08:33 pm]: Angel what is csr? [6:09:25 pm]: Daley That is another alternative.A CSR the people you spoke on the phone with that number ^ should direct you to a CSR so they can help you :) [6:10:12 pm]: Angel they didnt so would you please explain so i dont have to go through the hell of calling again [6:11:49 pm]: Daley Unfortunatly I cant view your personal information mam but the CSR can help you with getting covered. [6:12:27 pm]: Daley They can send you a paper application so you could fill it out then mail it. [6:13:52 pm]: Angel so give me the number of a csr and explain what it is, i know what the might be able to do but i still dont know what or who they are and how to get one. [6:14:57 pm]: Daley They will be glad to help you :) We are available to help you 24 hours a day, 7 days a week. You can reach us toll free at 1-800-318-2596. Hearing impaired callers using TTY technology can reach us at 1-855-889-4325 [6:16:27 pm]: Angel What in the heck is a csr? and why dont you answer questions instead of constantly referring me to call. Been there, done that, no help [6:17:03 pm]: Daley Customer Service Representive [6:17:27 pm]: Angel Ive already done that twice [6:17:49 pm]: Daley Whats your question mam? [6:19:06 pm]: Angel How can I apply for Health care? I have tried to do it online and I have tried to do it on the phone so how do I apply for Healthcare? [6:22:02 pm]: Daley Yes mam im sorry ,we have a lot of visitors trying to use our website right now. This is causing some glitches for some people trying to create accounts or log in. Keep trying, and thanks for your patience. You might have better success during off-peak hours, like later at night or early in the morning. [6:23:36 pm]: Angel As I have already said, I have tried that. It doesnt work. I have a completed application but the submit button wont work. Any help for that? [6:25:37 pm]: Daley im sorry mam but we have a lot of visitors trying to use our website right now.
Posted on: Thu, 17 Oct 2013 22:29:06 +0000
Trending Topics
© 2015